Last updated: October 12, 2026
At CozyGiftAura, operated by Hai Ha LLC, we want you to be happy with your purchase. If you are not, you may return your order under the terms below.
1. Return Window
You may return an item within 30 days of the delivery date. Requests made after 30 days will not be accepted.
2. Eligible Items
We accept returns of both:
- Defective or damaged items, including misprints, manufacturing flaws, damage in transit, or an incorrect item received.
- Non-defective items, if you simply changed your mind or the item did not meet your expectations.
3. Condition of Returned Items
To be eligible, items must be returned in new condition only:
- Unworn, unwashed, and unused
- Free of stains, odors, pet hair, and damage
- In the original condition in which you received them
Items that show signs of wear, washing, or alteration cannot be accepted for a refund, except where the item arrived defective.
4. Exchanges
We do not offer exchanges. If you would like a different size, color, or design, please return your original item for a refund and place a new order.
5. How to Return an Item
- Contact us at [email protected] within 30 days of delivery. Include your order number and the reason for the return. For defective, damaged, or incorrect items, please attach clear photos of the item (and packaging, if damaged).
- Receive your return label. We will email you a prepaid return shipping label that you can download and print. The label is free of charge.
- Pack and ship. Pack the item securely, attach the label, and send it back by mail through the carrier shown on the label.
- Keep your tracking receipt until your refund is confirmed.
Please do not send items back without contacting us first. Returns sent without prior authorization may be delayed or not processed.
6. Return Shipping Costs and Fees
- Return shipping is free when you use the prepaid label we provide.
- We charge no restocking fee.
7. Refund Processing
After your returned item arrives and passes inspection, we will notify you by email. Your refund will be processed within 10 days, and it will be sent to your original payment method. Your bank or card issuer may need additional time to show the refund on your statement.
- For defective, damaged, or incorrect items, we refund the full purchase price, including the original shipping fee.
- For non-defective items, we refund the purchase price of the item. The original outbound shipping fee is non-refundable.
8. Order Cancellations
Because our products are made to order, a cancellation is only possible before your order enters production. Please contact us immediately at [email protected]. If production has started, you may still return the item after delivery under this policy.
9. Late or Missing Refunds
If you have not received your refund within the time stated above, please first check your bank account, then contact your credit card company or bank. If you still have not received it, contact us at [email protected].
10. International Orders
This policy applies to orders shipped within the United States. If you placed an order for delivery outside the United States and would like to return it, please contact us at [email protected] within 30 days of delivery and we will review your request.
11. Contact Us
CozyGiftAura (operated by Hai Ha LLC)
309 W 19th St, Pueblo, CO 81003, United States
Phone: +1 (719) 512-8189
Email: [email protected]