Shipping Policy
Last Updated: August 24, 2026
At CozyGiftAura, we strive to deliver your orders promptly and securely. This Shipping Policy details our shipping rates, order processing times, and transit schedules.
1. Order Processing & Transit Times
All delivery estimates are calculated based on business days (Monday through Friday, excluding public holidays).
| Shipping Stage | Timeframe |
|---|---|
| Order Cut-Off Time | 5:00 PM (EST) (Monday – Friday) |
| Handling / Processing Time | 1 – 3 Business Days (Monday – Friday) |
| Transit / Shipping Time | 5 – 8 Business Days (Monday – Friday) |
| Total Estimated Delivery Time | 6 – 11 Business Days |
Note: Orders placed after 5:00 PM EST on Friday or during the weekend will begin processing on the following business day.
2. Shipping Rates & Fees
We provide clear and upfront shipping rates at checkout:
- Standard Shipping: $9.95 on all orders (or as displayed dynamically at checkout).
- All prices and shipping costs are displayed in US Dollars (USD). No hidden taxes, customs duties, or surprise fees will be charged upon delivery for domestic shipments.
3. Order Tracking
Once your order is processed and dispatched from our facility, you will receive an automated shipping confirmation email containing a carrier tracking number and direct tracking link. You can monitor your shipment progress anytime on our website or directly through the courier’s portal.
4. Shipping Destinations & Origin
- We ship primarily to street addresses within the United States.
- Orders are fulfilled and shipped from our US logistics warehouse or direct production partners to ensure optimal delivery speeds.
5. Incorrect Address & Undeliverable Packages
Please review your shipping address carefully before completing your purchase. CozyGiftAura is not responsible for packages delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an insufficient address, we will contact you to arrange reshipment once the correct details are verified.
6. Missing, Lost, or Stolen Packages
If your tracking information indicates that your package was delivered but you have not received it:
- Check around your delivery location or with family members and neighbors.
- Allow 24 hours, as carriers occasionally mark packages delivered shortly before actual drop-off.
- Contact us at [email protected] so we can initiate a trace with the shipping carrier.
7. Contact Information
If you have any questions regarding our shipping schedule or tracking your order, please contact our support team:
- Email: [email protected]
- Phone: +1 (210) 618-3988
- Address: 27621 Feldspar Circle, New Braunfels, TX 78132, United States
- Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)