Last updated: October 12, 2026
Find quick answers to common questions about shopping at CozyGiftAura. If you can’t find what you need, our team is happy to help at [email protected].
About Our Store
Who runs CozyGiftAura?
CozyGiftAura is owned and operated by Hai Ha LLC, based in Pueblo, Colorado. You can read more on our About Us page.
What do you sell?
We sell graphic T-shirts with pet-themed designs for dog, cat, and other animal lovers. We plan to add more products over time.
Are your designs original?
Yes. Our designs are original or used under proper license. We do not sell products that use the names, logos, or characters of other brands without authorization. See our Authenticity & Licensing Statement and Intellectual Property Notice for details.
Products and Sizing
Are your products made to order?
Yes. Each item is printed on demand by our production partners after you place your order.
How do I choose the right size?
Please check the size chart on each product page before ordering. If you are between sizes or have questions, email us at [email protected] and we will gladly help.
Will the product look exactly like the image?
Product images are mockups that show how the design will look. Because items are printed to order, colors and print placement may vary slightly from what you see on your screen.
Ordering and Payment
How do I place an order?
Choose your product, select size and color, add it to your cart, and check out. You will receive a confirmation email once your order is accepted.
What payment methods do you accept?
We accept the payment methods shown at checkout. Payments are processed securely by third-party payment providers, and we do not store your full card number.
Which currency do you use?
All prices are in U.S. dollars (USD).
Can I change or cancel my order?
Since products are made to order, changes and cancellations are only possible before your order enters production. Please email [email protected] right away with your order number. Once production has started, the order cannot be changed or cancelled, but you may return the item after delivery under our Returns & Refunds Policy.
Can I change my shipping address after ordering?
Contact us as soon as possible. We can update your address only if production has not yet started.
Shipping and Delivery
How much is shipping?
Shipping is $6.99 per order within the United States and $12.99 per order for international destinations. Your exact shipping cost is shown at checkout.
How long does it take to receive my order?
- Processing: 3 to 7 business days (printing and packing)
- Delivery within the U.S.: 7 to 10 business days after shipping
- International delivery: 10 to 14 business days after shipping
These are estimates, and delays can occur because of carriers, weather, holidays, or customs.
How can I track my order?
Once your order ships, we will email you a tracking number and link. Tracking may take 24 to 48 hours to show updates.
Why did my items arrive in separate packages?
Items in the same order may be produced and shipped separately. You will not be charged extra for this.
Do you ship internationally? Will I pay customs fees?
We ship to many countries outside the U.S. International orders may be subject to import duties, customs fees, or taxes charged by the destination country. These are not included in our shipping fee and are the buyer’s responsibility.
My package has not arrived. What should I do?
First check your tracking link and confirm your shipping address. If the estimated delivery window has passed, contact us at [email protected] with your order number and we will look into it with the carrier.
For more details, see our Shipping Policy.
Returns and Refunds
What is your return policy?
You may return items within 30 days of delivery, whether they are defective or not. Items must be returned in new condition: unworn, unwashed, and unused.
Do you offer exchanges?
No. If you would like a different size or design, please return your original item for a refund and place a new order.
How do I start a return?
Email [email protected] with your order number. For defective, damaged, or incorrect items, please include clear photos. We will send you a free, printable return label. Pack the item, attach the label, and send it back by mail.
Do I have to pay for return shipping or a restocking fee?
No. The return label is free, and we charge no restocking fee.
When will I receive my refund?
After your return arrives and passes inspection, we process your refund within 10 days to your original payment method. Your bank may need additional time to show it.
What if I receive a defective or wrong item?
Contact us within 30 days of delivery with your order number and photos. We will make it right with a refund, including the original shipping fee.
For full details, see our Returns & Refunds Policy.
Privacy and Security
Is my personal information safe?
We use encrypted (HTTPS) connections, and payments are handled by secure third-party providers. Please read our Privacy Policy to learn how we collect and use information.
How can I unsubscribe from your emails?
Click the “unsubscribe” link at the bottom of any marketing email, or email us at [email protected]. You will still receive order-related emails.
Contact and Support
How can I contact you?
We are happy to help:
CozyGiftAura (operated by Hai Ha LLC)
309 W 19th St, Pueblo, CO 81003, United States
Phone: +1 (719) 512-8189
Email: [email protected]
How quickly will you reply?
We aim to respond within 1 to 2 business days.