Return & Refund Policy

Last Updated: August 24, 2026

Thank you for shopping at CozyGiftAura. We are committed to ensuring customer satisfaction with every order. This Return & Refund Policy outlines our policies regarding returns, refunds, exchanges, and order cancellations in a transparent and clear manner.

1. Return Window

You may request a return within 30 days from the date your package is marked as delivered by the carrier.

2. Order Changes & Cancellations

• Cancellation Window: You can cancel or change your order within 12 hours of placing it or before fulfillment has begun by contacting us at [email protected].
• Post-Fulfillment: Once an order is processed, in production, or shipped, it cannot be canceled. You may, however, initiate a return upon receiving the package.

3. Eligibility Requirements for Returns

To qualify for a return and refund, the following criteria must be met:

• The item must be unused, unworn, unwashed, and in its original condition with original tags and packaging intact.
• Proof of purchase (order number or purchase receipt) is required.
• A Return Merchandise Authorization (RMA) is required prior to shipping any product back. Items returned without prior authorization cannot be accepted.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during transit, or incorrect (including custom or personalized items with printing or manufacturing defects):

• Please notify us immediately at [email protected] with photos or videos clearly showing the issue along with your order number.
• We will provide a prepaid return shipping label at no cost to you ($0.00 return shipping fee) or offer a free replacement based on your preference.

5. Return Shipping Fees & Costs

• Restocking Fee: $0.00 (We do not charge any restocking fees or administrative charges for returned goods).
• Defective / Incorrect / Damaged Orders: $0.00 (CozyGiftAura provides a prepaid shipping label).
• Customer Preference / Change of Mind / Incorrect Size Ordered: The customer is responsible for the actual return shipping costs. We strongly advise using an insured and trackable shipping service.

6. How to Start a Return Process

1. Contact customer support via email at [email protected] or call +1 (210) 618-3988 with your order details.
2. Upon approval, you will receive return instructions and our designated US return facility address.
3. Pack the item securely and ship it to the following return address:

7. Refund Processing Timeframe

• Once your return package is delivered to our return center, it will undergo inspection within 3 business days.
• Upon approval, your refund will be issued back to your original payment method within 10 business days.
• Please note that your payment provider or card issuing bank may take additional processing time to reflect the funds on your account statement.

8. Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the full value of the return.
• If the item was not marked as a gift at checkout, the refund will be issued back to the original purchaser’s payment method.

9. Customer Support Contact

For any questions or support regarding returns and refunds, please reach out to us:

• Business Name: CozyGiftAura (Malcolm Starks)
• Email: [email protected]
• Phone: +1 (210) 618-3988
• US Address: 27621 Feldspar Circle, New Braunfels, TX 78132, United States
• Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)